- Why should I choose NetproHosting™?
At NetproHosting™, our goals are simple - Offer
reliable hosting plans that contain the disk space and features
people want for a reasonable price. It's that simple. We are not
the cheapest company out there - but the adage, "You get
what you pay for" is more true in webhosting than perhaps
in any other industry. Your webspace is your Internet presence.
If it isn't reliable, fast, and affordable, your
Internet identity is damaged. We know that customer satisfaction
is key to any business success, and we put your needs first to
ensure you are delighted with your hosting partnership.
[Top]
- What are the monthly fees?
Monthly fees vary by plan, ranging from $ 5.95 per month for the
Personal plan to $ 49.95 for the Complete plan. Each plan has
a variety of features. Check our Hosting Plans
page for the details. Please note that the Personal plan must
be paid in 6 month increments (minimum).
[Top]
- Are there any hidden costs?
Absolutely not. All fees are clearly spelled out on our Hosting
Plans and Ordering pages. Do
note that setup fees do apply depending on Hosting Plan.
[Top]
- How am I billed?
NetproHosting™ has multiple billing options: Monthly (except
Personal plan), Semi-Annually, and Annually. Payment can be made
by major credit card (American Express, Discover, Mastercard or
Visa). When you order your account, you can choose "Automatic
Recurring Billing" which will automatically charge your credit
card at the appropriate interval. Or, you may choose "Manual
Billing" in which case we will invoice you by e-mail and
charge your account once we receive approval to do so from you.
Note that accounts may be suspended if payment is delayed.
[Top]
- How fast will my account be set up?
We know you're anxious to get up and running! We strive
to get new accounts established as quickly as possible, and most
are set up in a matter of hours. However, orders placed off business
hours EST may take a bit longer, but are generally set up within
24 hours. Please do realize that registering or transferring a
domain does take time to propagate to all the servers around the
globe. This generally occurs within 24-48 hours, but in some cases
can be delayed by a week or more. Even with the potential delays,
you will receive a temporary URL in your welcome e-mail to allow
you to begin working on your website as soon as your account has
been set up.
[Top]
- I don't have a domain. Can I still use NetproHosting™?
Our hosting plans are intended for hosting your own individual
domain. Every website must have a domain in order to be displayed
on the web. If you do not have a domain already, why not take
advantage of the NetproHosting™ FREE
domain registration and reserve your own Internet identity?
[Top]
- I already have a domain. Can I still use NetproHosting™?
Yes. You may choose to transfer your domain management to NetproHosting™,
a FREE service, or continue with your existing registrar. NetproHosting™
will include the Nameserver changes you will need to make with
your registrar in your welcome e-mail.
[Top]
- Free domain registrations? What's the catch?
There is no catch! We value our customers at NetproHosting™,
and recognize the value of owning a unique domain name. Therefore,
we offer 1 FREE domain registration
for all accounts, and we'll keep paying the renewals as long as you host with us.
[Top]
- What does UNMETERED data transfer mean? Is that the
same as UNLIMITED?
Unmetered data transfer (the amount of data you're allowed to
transmit to viewers in a month) means that we do not set a limit
on how much data you can transfer. We do monitor our servers and
network to make sure that response times and performance are satisfactory.
For unmetered plans, we won't cap your http web data transfer.
This is not the same as what many hosting companies
claim to offer as "unlimited". Offering "unlimited"
data transfer is a marketing ploy...It is physically impossible
to have no limits. We recommend you shy away from companies offering
"unlimited" data transfer or hard drive space...There
is no such thing. Our servers are connected to the network with
100 Mbps (mega bits per second) connections, so the limiting factors
on throughput performance are this 100 Mbps connection, network
congestion and general backbone performance.
One important distinction here is that this policy applies
only to http web traffic (displaying web pages, graphics, etc.).
Our unmetered hosting plans are not intended
for download sites or download mirrors. If you have files that
you're offering for download for a fee and those files are larger
than 100kb in size, we can arrange a bandwidth restriction policy
for your site on a case-by-case basis.
Most customers of ours will require less than 200 MB of data
transfer allowance per month. For this reason, and to be completely
open on this hot issue, we do set up limits to give everyone
a fair shake at server bandwidth. Those limits are:
| Personal: |
10GB |
| Advanced: |
20GB |
| Business: |
30GB |
| Complete: |
50GB |
If we discover that the very unlikely event occurs that you
use up this amount in a single month, we will adjust quotas
on a case-by-case basis...At no additional fee. This is why
we are completely comfortable stating "unmetered"
data transfer.
For more information on the "unlimited" bandwidth
scheme, visit UnlimBand.com.
[Top]
- How does the 30 Day Money Back Guarantee work? Are there
any exceptions?
Simple. If for any reason within the first 30 days after we send
your welcome e-mail you decide not to stay with NetproHosting™,
you may send us an e-mail at cancel@netprohosting.com
and we will refund all fees you have paid, 100%, including setup
fees. We are very confident you will be delighted with our service,
and do not often need to utilize this guarantee.
[Top]
- How many domains can I host?
Our hosting plans are designed for 1 main domain account. That
said, our plans do offer a feature called "Add On Domains"
which allow you to host more than one domain in a hosting account
space. Please note that our free domain registration applies to
one main account. Subsequent add on domain registrations are not
included.
[Top]
- What if I want to cancel my account?
We would hate to see you go, but you may cancel at any time by
sending e-mail to cancel@netprohosting.com.
Billing will stop as of the end of the current billing cycle.
For your protection, we will reply to your e-mail in order to
verify your identity prior to canceling your account. Further,
we will "suspend" the account for 30 days in case you
decide to return or in case you did not intend to cancel your
account.
[Top]
- If I cancel my account and have pre-paid, will I get
a refund?
If you cancel during the 30 Day Money Back Guarantee period, 100%
of the fees paid will be refunded. If it is beyond the 30 Day
Money Back Guarantee period, we can not offer a refund. At any
time, you may contact billing@netprohosting.com
for information regarding when your paid term expires.
[Top]
- Can I host adult content?
While we respect the rights of people to view adult content, NetproHosting™
does not allow adult, illegal or offensive materials. Accounts
will be suspended and or terminated without refund should this
policy be violated.
[Top]
- Can I store and swap MP3 files or software?
We are big fans of technology and firmly believe that digital
music is the way of the future. That said, NetproHosting™
does not allow storage or swapping of materials for which you
do not own the copyright. This includes but is not limited to
MP3 music or digital video produced and protected by the original
artists' copyright and any intellectual property for which another
party holds the copyright. If you produce your own original music
or software and wish to share it on your website, by all means
you may do so up to your hosting plan disk space quota. If this
media is offered on a "for sale" basis, file size limitations
apply (100kb).
[Top]
- What if I want to upgrade to a different plan?
You may upgrade at any time should your needs change. Upgrades
will be reflected at the next billing cycle if paying monthly,
or an adjusted charge will be applied for the remainder of a pre-paid
plan. Unfortunately, refunds cannot be given should you downgrade
your account, but you may do so effective at the beginning of
the next billing cycle.
[Top]
- What if the domain I want isn't available?
This is certainly a possibility. Either someone may already have
registered the domain you want, or someone may "beat you
to it" and register it before your account is set up. This
is an unfortunate reality given the extreme popularity of individual
web sites and domains. There are a few options, however, including
choosing a different domain name or taking advantage of alternative
domain extensions such as .net, .org or .us. Additional domain
extensions are available for an annual $25 fee including .biz,
.info, or .ws (website).
[Top]
- I'm ready to sign up. How do I get started?
Great! Just go to our Ordering page, complete your account information,
select the plan you would like, and submit the form for processing.
You will be taken to our secure server at 2Checkout.com where
your order will be processed. Once that is complete, you will
be returned our site. That's it - you should be set up within
24 hours of submitting your Account Information and will receive
your welcome e-mail!
[Top]
|
